Privacy Policy

 

Ridyne Privacy Policy

Effective Date: 27th March 2026
Last Updated: 27th March 2026

Ridyne is owned  by Four Cees Group Pty Ltd (“Ridyne”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with the Ridyne platform (“Platform”), which provides a software-as-a-service (SaaS) solution connecting transport operators, drivers, and customers.

 

  1. Platform Positioning (Important)

Ridyne is strictly a technology platform provider.

  • We do not provide transport services
  • We do not employ drivers or operators
  • We do not control or manage compliance obligations of users

All legal, regulatory, licensing, insurance, and operational compliance responsibilities remain solely with the users of the platform, including transport providers, drivers, and businesses.

 

  1. Information We Collect

We collect information necessary to operate and improve the Platform.

2.1 Information You Provide

  • Name, email address, phone number
  • Business/company details (for operators)
  • Account login credentials
  • Payment and billing information
  • Customer and booking data entered into the platform

2.2 Operational Data

  • Trip and booking details (pickup/drop-off, timing, preferences)
  • Communications between users within the platform
  • Customer records created and managed by platform users

2.3 Technical & Device Data

  • IP address
  • Device type, operating system, browser
  • App usage, logs, and performance data

2.4 Location Data

  • Approximate or precise location (where enabled)
  • Used solely to facilitate platform functionality such as bookings and dispatch

2.5 Automatically Collected Data

  • Cookies and similar tracking technologies
  • Usage analytics and interaction patterns

 

  1. How We Use Information

We use collected information to:

  • Provide and operate the Ridyne Platform
  • Enable booking, dispatch, and communication features
  • Process transactions and manage accounts
  • Improve platform performance, features, and user experience
  • Provide customer support and technical assistance
  • Detect fraud, security risks, or misuse
  • Comply with applicable legal obligations

We do not sell personal data.

 

  1. Data Ownership & Role Clarity (B2B SaaS Model)
  • Platform users (e.g. transport operators) own and control the customer data they input
  • Ridyne acts as a data processor on behalf of business users in many cases
  • Users are responsible for:
    • Obtaining consent from their customers
    • Managing their own privacy compliance
    • Handling customer data lawfully

 

  1. Data Sharing and Disclosure

We only share data where necessary:

5.1 With Service Providers

  • Cloud hosting providers
  • Payment processors
  • Technical and infrastructure partners

All providers are bound by strict data protection obligations.

5.2 Within the Platform

  • Information is shared between users only as required to fulfil bookings and services

5.3 Legal Requirements

We may disclose data:

  • To comply with laws or legal processes
  • To protect rights, safety, or property

5.4 Business Transfers

In case of merger, acquisition, or sale, data may be transferred under confidentiality obligations.

 

  1. Data Security

We take privacy and security extremely seriously.

Ridyne uses enterprise-grade security measures, including:

  • End-to-end encryption (data in transit and at rest)
  • Multi-layered access controls
  • Secure cloud infrastructure
  • Firewalls and intrusion detection systems
  • Role-based authentication
  • Continuous monitoring and logging

All data is hosted on secure, enterprise-grade servers designed for 99.999% uptime availability.

While no system is 100% immune, we implement best-in-class safeguards to protect against unauthorized access, loss, or misuse.

 

  1. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet contractual obligations
  • Comply with legal requirements

Users may request deletion of their data, subject to legal or operational constraints.

  1. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability

For B2B users, requests relating to end-customer data should be directed to the business using the platform.

 

  1. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain session functionality
  • Analyse usage
  • Improve performance

You can control cookies via your browser settings.

 

  1. International Data Transfers

Ridyne may store and process data in multiple jurisdictions.

We ensure appropriate safeguards are in place to protect data regardless of location.

 

  1. Third-Party Integrations

The Platform may integrate with third-party services.

We are not responsible for the privacy practices of those third parties, and users should review their policies separately.

 

  1. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on our website:
 https://ridyne.com.au/privacy-policy/

Continued use of the Platform constitutes acceptance of the updated policy.

 

  1. Contact Us

For privacy-related enquiries:

Four Cees Group Pty Ltd
Phone : 1300 743 963
Website: https://ridyne.com.au